John Smith’s Stadium

About the Business

The John Smith’s Stadium sits at the heart of Huddersfield and is home to championship football club, Huddersfield Town.

The stadium also plays host to concerts from world-renowned bands including Take That, Little Mix and Brian Adams.

Why did John Smith's Stadium approach Yorkshire Payments for help?

The stadium had been using a high street bank to process its payments, which had led to frustration over outdated technology and unsatisfactory customer service.

As part of the stadium’s increasingly busy match day, concert and events calendar, there was a need to improve the speed of transactions for staff as well as fans and concert-goers, allowing them to pay quickly using their cards and avoid the build-up of queues.

Michaela Brook, Client Relations Manager at The John Smith’s Stadium, said:

“Due to the high volume of transactions we process, we also required a company able to provide a quick response should anything go wrong. Yorkshire Payments have an excellent track record for rapid service and are based locally, and this was a key factor in our decision making.”

What solution did Yorkshire Payments provide?

Yorkshire Payments has provided around 30 contactless card payment terminals at key areas across The John Smith’s Stadium.

We also provide the stadium team with unlimited on-site and over-the-phone technical support in the case of any issues, keeping down-time to a bare minimum.

What impact has this made at The John Smith’s Stadium?

The stadium is now able to process card payments quickly and efficiently all year round. Match day queues have been significantly reduced as more people are using contactless rather than cash payments, and staff are able to keep track of which area of the stadium payments are coming from.

The tailor-made payment system from Yorkshire Payments has reduced the stadium’s downtime from 70% to 1%. The new payment system is used throughout their ground, on match days, in the hospitality suite, bar, restaurant and shop – and there are no more frustrations with their payment interactions.

Charity Competition Terms and Conditions

The competition is open to charities based within the region of Yorkshire, UK only. 

There are two charity donation boxes available to win. Two individual charities will be selected as winners and each will receive one of the two charity boxes as a prize.

The prize does not include transaction fees associated with the use of the charity box. Each winning charity will be expected to pay the transaction fees. These amount to 1.5% of the total of any amount processed, plus 3 pence, per donation.

Only one entry per charity will be counted, and Yorkshire Payments reserves the right to ask competition winners to provide for proof of Charitable status. If a competition winner is unable to prove charitable status, Yorkshire Payments reserves the right to select an alternative winner.

The winning charities will be subject to a successful merchant application with AIBMS. The charity donation box will only be supplied if this application is accepted.

By entering this competition entrants accept these terms and conditions together with any specific instructions and terms for such competition which may be mentioned in any electronic messages, or on the website, or communicated to entrants in any other way (“competition information”). Such competition information shall prevail in the event of there being any inconsistency between these competition terms and conditions and any competition information.

Yorkshire Payments may cancel or amend any competition, competition information, or these terms and conditions without prior notice. Any changes will be posted either within the competition information or these terms and conditions.

The opening and closing dates and times for entries are as indicated in the competition information. Any entries received before the opening and after the closing of the competition will be invalid and will not be entered into the competition.

Yorkshire Payments reserves the right to amend the entry deadline for the competition.

By entering the competition entrants warrant that all information submitted by them is true, current, and complete. 

Entry to the competition may only be made through our website – https://yorkshirepayments.com/charity-competition/   

charity Competition

You could win!

Want the chance to WIN a contactless charity box for your charity?