Marshall

About the Business

The group’s principal activities are commercial development and construction. We employ around 220 people working on everything from major urban regeneration schemes to fitouts and refurbishments. We build operational facilities, distribution warehouses, retail parks, offices both in city centres and on business parks, residential property, retail, hotels and leisure uses such as cinemas, bars and restaurants.

Why did Marshall approach Yorkshire Payments for help?

The team at Marshall wanted to introduce card payment solutions to the business as part of an investment to streamline payment procedures within its Marshall Group Services division. This was in response to an increase in customers wishing to pay invoices directly over the phone.

Karen Donnelly, Financial Controller, said: “Our customers are increasingly short of time, and we have seen a marked increase in demand for a facility that allows us to process payments immediately over the phone.”

“As a proud Yorkshire-based business, partnering with another, local company to help us fulfil this demand was important. I’m confident that Yorkshire Payments’ knowledge and expertise in this area will help to create efficiencies within Marshall Group Services while ensuring we continue to deliver high levels of customer satisfaction.”

What solution did Yorkshire Payments provide?

The team at Marshall wanted to introduce card payment solutions to the business as part of an investment to streamline

Yorkshire Payments supplied Marshall with over the phone card payment services.

Karen Donnelly, financial controller, said: “Our customers are increasingly short of time, and we have seen a marked increase in demand for a facility that allows us to process payments immediately over the phone.

“As a proud Yorkshire-based business, partnering with another, local company to help us fulfil this demand was important. I’m confident that Yorkshire Payments’ knowledge and expertise in this area will help to create efficiencies within Marshall Group Services while ensuring we continue to deliver high levels of customer satisfaction.”

James Howard, managing director at Yorkshire Payments, added: “We are delighted to be working with such a nationally recognised brand as Marshall. Like any company, large or small, they came to us looking for the most cost-effective card payment solution and I’m pleased we have been able to work together to deliver it.”