Q&A Melissa

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We’re a friendly bunch here at Yorkshire Payments, so we thought we’d let you get to know the team that keeps everything ticking over at our HQ in Brighouse.

Today, it’s the turn of Head of Operations Melissa Simons.

Hi Melissa! Summarise your role in a couple of sentences.

Looking after the 3 backroom teams (Technical, Customer Relations and Applications), putting processes in place to ensure the smooth running of the 3 departments.

Sounds good. What’s your favourite part of the job?


Supporting and growing my team.

What three words would your colleagues use to describe you?


Fair, friendly but firm.

Best known in the Yorkshire Payments office for…

Being followed around the office by Hugo 🙂

What do you think makes Yorkshire Payments stand out from its competitors?

Local company with good Yorkshire values.

Time to blow your own trumpet! What’s the nicest bit of feedback you’ve received from a customer or colleague?

Make sure you come back after lunch. 

What three words do you think describe the Yorkshire Payments way of doing things?

Honest, trustworthy, reliable

What are we most likely to find you doing when you’re not at work?

Walking my dogs.

What’s your favourite spot in Yorkshire?


Flamborough which is where I have static caravan

Last time you paid in cash?


Yesterday for a costa coffee

Last thing you bought on your card?

Dog Food