Customer Spotlight – Hive Huddersfield
31st July 2024
We spoke with our Finance Analyst Charlotte to find out about her role in the business and what her predictions are for card payments over the next 5 years.
We spoke with our Finance Analyst Charlotte to find out about her role in the business and what her predictions are for card payments over the next 5 years.
Q1: What is your job role within the business? tell us about the role.
Answer: Finance Analyst – I calculate commissions for several areas within the business. I review monthly bills from Suppliers and ensure they are correct to our records. I also analyse the monthly Bank reports, comparing to previous months. I produce various ad-hoc reports and feed data into other teams within the business which contribute to their roles.
Q2: How do you think that card payments in the UK will evolve over the next 5 years?
Answer: I think cash will be used less and less. Card payments will still be widely used and terminals will have a very different look – like how phones have developed over the years with touch screens. I think there will be a rise in contactless payments using mobiles too.
Q3: What’s something you enjoy about the business and the services we provide to our clients?
Answer: I like that when Customers call into us they can speak directly to a person, and specifically who they may have met face to face for install, emailed with or spoken previously to set up their new contract.
We have a good on call service that can assist our customers over the weekend and evening after working hours.
We have good social media coverage providing regular updates and useful item/videos to assist with some of the on-call issues we get.
