The Gateway will always issue a responseCode to report the status of the transaction. These codes should be used rather than the responseMessage field to determine the outcome of a transaction.
A zero response code always indicates a successful outcome.
You can find the relevant response code for each transactions under the ‘State’ column on the ‘Transactions’ Page:
Hovering over a Response Code in the state column will produce a pop up bubble that will give you more information on the response and if there is a relevant error code associated:
| Code | Description |
|---|---|
| 0 | Successful/Authorised Transaction Any code other than 0 indicates an unsuccessful transaction |
| 1 | Card referred - Referred to card issuer |
| 2 | Card referred - Referred to card issuer, special condition |
| 4 | Card Declined - Keep Card |
| 5 | Card Declined |
| 30 | An error occurred - check responsemessage for more detail |
| Code | Description |
|---|---|
| 65536 | Transaction in progress. Contact customer support if this error occurs |
| 65537 | Reserved for future use - Contact customer support if this error occurs |
| 65538 | Reserved for future use - Contact customer support if this error occurs |
| 65539 | Invalid Credentials: merchantID unknown |
| 65540 | Permission denied: caused by sending a request from an unauthorised IP address |
| 65541 | Action not allowed: the transaction state or acquirer doesn't support this action |
| 65542 | Request Mismatch: Fields sent while completing a request do not match originally requested values Usually due to sending different card details to those used to authorise the transaction when completing a 3-D secure transaction or performing a REFUND_SALE transaction |
| 65543 | Request ambiguous: Request could be misinterpreted due to inclusion of mutually exclusive fields |
| 65544 | Request Malformed: Couldn't parse the request data |
| 65545 | Suspended Merchant account |
| 65546 | Currency not supported by Merchant |
| 65547 | Request Ambiguous, both taxValue and discountValue provided when should be one only |
| 65548 | Database error |
| 65549 | Payment processor communications error |
| 65550 | Payment processor error |
| 65551 | Internal Gateway communications error |
| 65552 | Internal Gateway error |
| 65553 | Encryption error. |
| 65554 | Duplicate request. Refer to Section 11. |
| 65555 | Settlement error. |
| 65556 | AVS/CV2 Checks are not supported for this card (or Acquirer) |
| 65557 | IP Blocked: Request is from a banned IP address |
| 65558 | Primary IP blocked: Request is not from one of the primary IP addresses configured for this Merchant Account |
| 65559 | Secondary IP blocked: Request is not from one of the secondary IP addresses configured for this Merchant Account |
| 65560 | Reserved for future use. Contact customer support if this error occurs |
| 65561 | Unsupported Card Type: Request is for a card type that is not supported on this Merchant Account |
| 65562 | Unsupported Authorisation: External authorisation code authCode has been supplied and this is not supported for the transaction or by the Acquirer |
| 65563 | Request not supported: The Gateway or Acquirer does not support the request |
| 65564 | Request expired: The request cannot be completed as the information is too old |
| 65565 | Request retry: The request can be retried later |
| 65566 | Test Card Used: A test card was used on a live Merchant Account |
| 65567 | Unsupported card issuing country: Request is for a card issuing country that is not supported on this Merchant Account |
| 65568 | Unsupported payment type: Request uses a payment type which is not supported on this Merchant Account |
| Code | Description |
|---|---|
| 65792 | 3-D Secure transaction in progress. Contact customer support if this error occurs |
| 65793 | Unknown 3-D Secure Error |
| 65794 | 3-D secure processing is unavailable. Merchant account doesn't support 3-D secure |
| 65795 | 3-D Secure processing is not required for the given card |
| 65796 | 3-D Secure processing is required for the given card |
| 65797 | Error occurred during 3-D Secure enrolment check |
| 65798 | Reserved for future use. Contact customer support if this error occurs |
| 65799 | Reserved for future use. Contact customer support if this error occurs |
| 65800 | Error occurred during 3-D Secure authentication check |
| 65801 | Reserved for future use. Contact customer support if this error occurs |
| 65802 | 3-D Secure authentication is required for this card |
| 65803 | 3-D Secure enrolment or authentication failure and Merchant 3-D Secure preferences are to STOP processing |
| Code | Description |
|---|---|
| 66048 | Missing request. No data posted to integration URL |
| 66049 | Missing merchantID field |
| 66050 | Reserved for future use. Contact customer support if this error occurs |
| 66051 | Reserved for internal use. Contact customer support if this error occurs |
| 66052 | Reserved for internal use. Contact customer support if this error occurs |
| 66053 | Reserved for internal use. Contact customer support if this error occurs |
| 66054 | Reserved for internal use. Contact customer support if this error occurs |
| 66055 | Missing action field |
| 66056 | Missing amount field |
| 66057 | Missing currencyCode field |
| 66058 | Missing cardNumber field |
| 66059 | Missing cardExpiryMonth field |
| 66060 | Missing cardExpiryYear field |
| 66061 | Missing cardStartMonth field (reserved for future use) |
| 66062 | Missing cardStartYear field (reserved for future use) |
| 66063 | Missing cardIssueNumber field (reserved for future use) |
| 66064 | Missing cardCVV field |
| 66065 | Missing customerName field |
| 66066 | Missing customerAddress field |
| 66067 | Missing customerPostCode field |
| 66068 | Missing customerEmail field |
| 66069 | Missing customerPhone field (reserved for future use) |
| 66070 | Missing countyCode field |
| 66071 | Missing transactionUnique field (reserved for future use) |
| 66072 | Missing orderRef field (reserved for future use) |
| 66073 | Missing remoteAddress field (reserved for future use) |
| 66074 | Missing redirectURL field |
| 66075 | Missing callbackURL field (reserved for future use) |
| 66076 | Missing merchantData field (reserved for future use) |
| 66077 | Missing origin field (reserved for future use) |
| 66078 | Missing duplicateDelay field (reserved for future use) |
| 66079 | Missing itemQuantity field (reserved for future use) |
| 66080 | Missing itemDescription field (reserved for future use) |
| 66081 | Missing itemGrossValue field (reserved for future use) |
| 66082 | Missing taxValue field (reserved for future use) |
| 66082 | Missing taxValue field (reserved for future use) |
| 66083 | Missing discountValue field (reserved for future use) |
| 66084 | Missing taxDiscountDescription field (reserved for future use) |
| 66085 | Missing xref field (reserved for future use) |
| 66086 | Missing type field (reserved for future use) |
| 66087 | Missing signature field (field is required if message signing is enabled) |
| 66088 | Missing authorisationCode field (reserved for future use) |
| 66089 | Missing transactionID field (reserved for future use) |
| 66090 | Missing threeDSRequired field (reserved for future use) |
| 66091 | Missing threeDSMD field (reserved for future use) |
| 66092 | Missing threeDSPaRes field |
| 66093 | Missing threeDSECI field |
| 66094 | Missing threeDSCAVV field |
| 66095 | Missing threeDSXID field |
| 66096 | Missing threeDSEnrolled field |
| 66097 | Missing threeDSAuthenticated field |
| 66098 | Missing threeDSCheckPref field |
| 66099 | Missing cv2CheckPref field |
| 66100 | Missing addressCheckPref field |
| 66101 | Missing postcodeCheckPref field |
| 66102 | Missing captureDelay field |
| 66103 | Missing orderDate field |
| 66104 | Missing grossAmount field |
| 66105 | Missing netAmount field |
| 66106 | Missing taxRate field |
| 66016 | Missing taxReason field |
| 66160 | Missing cardExpiryDate field |
| 66161 | Missing cardStartDate field |
| Code | Description |
|---|---|
| 66304 | Invalid request |
| 66305 | Invalid merchantID field |
| 66306 | Reserved for future use. Contact customer support if this error occurs |
| 66307 | Reserved for internal use. Contact customer support if this error occurs |
| 66308 | Reserved for internal use. Contact customer support if this error occurs |
| 66309 | Reserved for internal use. Contact customer support if this error occurs |
| 66310 | Reserved for internal use. Contact customer support if this error occurs |
| 66311 | Invalid action field |
| 66312 | Invalid amount field |
| 66313 | Invalid currencyCode field |
| 66314 | Invalid cardNumber field |
| 66315 | Invalid cardExpiryMonth field |
| 66316 | Invalid cardExpiryYear field |
| 66317 | Invalid cardStartMonth field |
| 66318 | Invalid cardStartYear field |
| 66319 | Invalid cardIssueNumber field |
| 66320 | Invalid cardCVV field |
| 66321 | Invalid customerName field |
| 66322 | Invalid customerAddress field |
| 66323 | Invalid customerPostCode field |
| 66324 | Invalid customerEmail field |
| 66325 | Invalid customerPhone field |
| 66326 | Invalid countyCode field |
| 66327 | Invalid transactionUnique field (reserved for future use) |
| 66328 | Invalid orderRef field (reserved for future use) |
| 66329 | Invalid remoteAddress field |
| 66330 | Invalid redirectURL field |
| 66331 | Invalid callbackURL field (reserved for future use) |
| 66332 | Invalid merchantData field (reserved for future use) |
| 66333 | Invalid origin field (reserved for future use) |
| 66334 | Invalid duplicateDelay field. Refer to Section 11. |
| 66335 | Invalid itemQuantity field |
| 66336 | Invalid itemDescription field |
| 66337 | Invalid itemGrossValue field |
| 66338 | Invalid taxValue field |
| 66339 | Invalid discountValue field |
| 66340 | Invalid taxDiscountDescription field (reserved for future use) |
| 66341 | Invalid xref field |
| 66342 | Invalid type field |
| 66343 | Invalid signature field |
| 66344 | Invalid authorisationCode field |
| 66345 | Invalid transactionID field |
| 66356 | Invalid threeDSRequired field |
| 66347 | Invalid threeDSMD field |
| 66348 | Invalid threeDSPaRes field |
| 66349 | Invalid threeDSECI field |
| 66350 | Invalid threeDSCAVV field |
| 66351 | Invalid threeDSXID field |
| 66352 | Invalid threeDSEnrolled field |
| 66353 | Invalid threeDSAuthenticated field |
| 66354 | Invalid threeDSCheckPref field |
| 66355 | Invalid cv2CheckPref field |
| 66356 | Invalid addressCheckPref field |
| 66357 | Invalid postcodeCheckPref field |
| 66358 | Invalid captureDelay field. |
| 66359 | Invalid orderDate field |
| 66360 | Invalid grossAmount field |
| 66361 | Invalid netAmount field |
| 66362 | Invalid taxRate field |
| 66363 | Invalid taxReason field |
| 66416 | Invalid card expiry date. Must be a date sometime in the next 10 years |
| 66417 | Invalid card start date. Must be a date sometime in the last 10 years |
The AVS/CV2 Check Response Message field avscv2ResponseMessage is sent back in the raw form that is received from the Acquiring bank and can contain the following values;
| Response | Description |
|---|---|
| ALL MATCH | AVS/CV2 Match |
| SECURITY CODE MATCH ONLY | CV2 match only |
| ADDRESS MATCH ONLY | AVS match only |
| NO DATA MATCHES | No matches for CVS and CV2 |
| DATA NOT CHECKED | Supplied data not checked |
| SECURITY CHECKS NOT SUPPORTED | Card scheme does not support checks |
The AVS/CV2 Response Code avscv2ResponseCode is made up of six characters and is sent back in the raw form that is received from the Acquiring bank. The first 4 characters can be decoded as below, the remaining 2 characters are currently reserved for future use;
| Position 1 Value | Description |
|---|---|
| 0 | No additional information available |
| 1 | CV2 not checked |
| 2 | CV2 matched |
| 4 | CV2 not matched |
| 8 | Reserved |
| Position 2 Value | Description |
|---|---|
| 0 | No additional information available |
| 1 | Postcode not checked |
| 2 | Postcode matched |
| 4 | Postcode not matched |
| 8 | Postcode partially matched |
| Position 3 Value | Description |
|---|---|
| 0 | No additional information |
| 1 | Address numeric not checked |
| 2 | Address numeric matched |
| 4 | Address numeric not matched |
| 8 | Address numeric partially matched |
| Position 4 Value | Description |
|---|---|
| 0 | Authorising entity not known |
| 1 | Authorising entity - Merchant Host |
| 2 | Authorising entity - acquirer host |
| 4 | Authorising entity - card scheme |
| 8 | Authorising entity - issuer |
The 3-D Secure enrolment check field threeDSEnrolled can return the following values;
Y – Enrolled: The card is enrolled in the 3-D Secure program and the payer is eligible for authentication processing.
N – Not Enrolled: The checked card is eligible for the 3-D Secure (it is within the card association’s range of accepted cards) but the card issuing bank does not participate in the 3-D Secure program. If the Cardholder later disputes the purchase, the issuer may not submit a chargeback to you.
U – Unable To Verify Enrolment: The card associations were unable to verify if the Cardholder is registered. As the card is ineligible for 3-D Secure, Merchants can choose to accept the card nonetheless and precede the purchase as non- authenticated and submits authorization with ECI 7. The Acquirer/Merchant retains liability if the Cardholder later disputes making the purchase.
E – Error Verify Enrolment: The Gateway encountered an error. This card is flagged as 3-D Secure ineligible. The card can be accepted for payment, yet you may not claim a liability shift on this transaction in case of a dispute with the Cardholder.
The 3-D Secure authentication check field threeDSAuthenticated can return the following values;
Y – Authentication Successful: The Issuer has authenticated the Cardholder by verifying the identity information or password. A CAVV and an ECI of 5 is returned. The card is accepted for payment.
N – Not Authenticated: The Cardholder did not complete authentication and the card should not be accepted for payment.
U – Unable To Authenticate: The authentication was not completed due to technical or another problem. A transmission error prevented authentication from completing. The card should be accepted for payment but no authentication data will be passed on to authorization processing and no liability shift will occur.
A – Attempted Authentication: A proof of authentication attempt was generated. The Cardholder is not participating, but the attempt to authenticate was recorded. The card should be accepted for payment and authentication information passed to authorization processing.
E – Error Checking Authentication: The Gateway encountered an error. The card should be accepted for payment but no authentication information will be passed to authorization processing and no liability shift will occur.
Our Tech Support Team are available to help you with your day to day troubleshooting. Our on-call hours are as follows:
Monday – Saturday: 8am – 11pm Sunday & Bank Holidays: 10am – 4pm (See our Christmas Opening Times for more info)
Yorkshire Payments
22 Bethel Street
Brighouse
West Yorkshire
HD6 1JN
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