EPOS Engineer and Tech Support

£25,000 + Company Van + Bonus

  • Full time and Permanent
  • 22 Days Holiday + Bank Holidays
  • 9:00pm-5:00pm Monday to Friday with additional on-call WFH
  • Immediate Start
EPOS Engineer job vacancy

Job Brief

You will be working for one of Yorkshires best known Independent Merchant Services companies.

This is a great opportunity to join our organisation in the role of Epos and Technical Support.

As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually.

You will be extremely pro-active, self-motivated and be able to provide excellent customer service.

The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

Full clean driving license is essential as site visits and installations will be integral to the role.

Key Responsibilities

  • Demonstration of our services to potential customers in person and remotely
  • Building customised Epos systems in line with customer requirements
  • First line Technical support to customers, via phone, email, and ticket system
  • Troubleshooting Epos/Technical issues
  • Diagnosing and resolving faults remotely
  • Providing timely and accurate customer feedback
  • Configuration of hardware/software
  • Installation on site
  • Management of own diary to build and install projects within SLA’s
  • Stock taking and reporting
  • Stock ordering and management

Requirements

  • Previous experience within a customer facing role and a background/ understanding of ICRTouch Software
  • To have a good understanding of IT & Network systems
  • Excellent communicator both with customers and within the business, during and after the Epos build/ product installation.
  • Proficient IT skills especially Word, Excel, Outlook
  • Work well under pressure
  • Flexible approach to work with the ability to cope with a busy growing business
  • Be a presentable, hands-on positive individual
  • To be proactive and customer focused.
  • Attention to detail and good problem-solving skills
  • Keep updated with procedural changes

Package

  • Full-time time role – immediate start available
  • Salary £25,000-£27,000 depending upon experience + additional on-call allowance and bonus
  • Use of Company Van
  • Private Medical Insurance (after 6 months service)
  • Death In Service Cover
  • Company Pension Scheme
  • Plus, current additional company benefits and incentives.

Please note that only applicants with the relevant experience will be considered.

How to Apply

Please send your CV and Covering letter to teresea.whyte@yorkshirepayments.com

See More Vacancies

Get in Touch

Follow Us

Facebook-f Twitter Linkedin-in Youtube Instagram

Our Tech Support Team are available to help you with your day to day troubleshooting. Our on-call hours are as follows:

Monday – Saturday: 8am – 11pm Sunday & Bank Holidays: 10am – 4pm (See our Christmas Opening Times for more info)

Leave a Message

General

Visit Us

Yorkshire Payments
22 Bethel Street
Brighouse
West Yorkshire
HD6 1JN

© Copyright 2024 Direct Card Solutions Limited T/A Yorkshire Payments Company Number: 08484768 Registered Office: Direct Card Solutions Limited T/A Yorkshire Payments, 22 Bethel Street, Brighouse, HD6 1JN. Yorkshire Payments is Authorised and Regulated by the Financial Conduct Authority. FCA Number: 834172. Direct Card Solutions Limited T/A Yorkshire Payments is Regulated by The Information Commissioner’s Office. ICO Number: ZA000511