Opening Hours

General Office Hours

Monday: 9:00am – 5:00pm

Tuesday: 9:00am – 5:00pm

Wednesday: 9:00am – 5:00pm

Thursday: 9:00am – 5:00pm

Friday: 9:00am – 5:00pm

Out of Hours Tech Support

Mon-Fri: 8:00am to 9:00am and 5:00pm to 11:00pm excluding Bank Holidays

Sat: 8:00am -11:00pm

Sun: 10:00am – 4:00pm

Bank Holidays: 10:00am -4:00pm

Christmas Opening Hours

Christmas Office Hours

Tues 24th (Christmas Eve): 9:00am – 2:00pm   

Wed 25th (Christmas Day): Closed

Thurs 26th (Boxing Day): Closed

Fri 27th: 10:00am – 4:00pm

Sat 28th: Weekend – Office Closed

Sun 29th: Weekend – Office Closed

Mon 30th: 10:00am -4:00pm

Tues 31st (New Years Eve): 10:00am – 4:00pm

Wed 1st January (New Years Day): Closed

From 2nd of January normal office and tech support hours resume

Christmas Out of Hours Tech Support

Tues 24th (Christmas Eve): 8:00am – 9:00am and 2:00pm – 10:00pm

Wed 25th (Christmas Day): 10:00am – 4:00pm

Thurs 26th (Boxing Day): 10:00am – 4:00pm

Fri 27th: 8:00am -10:00am and 4:00pm -10:00pm

Sat 28th: 8:00am -11:00pm

Sun 29th: 10am- 4pm

Mon 30th: 8:00am -10:00am and 4:00pm -10:00pm

Tues 31st (New Years Eve): 8:00am -10:00am and 4:00pm -10:00pm

Wed 1st January (New Years Day): 10:00am – 4:00pm

From 2nd of January normal office and tech support hours resume

Outage warning

We have been advised of an outage affecting all customers using Vodafone Sims

This is currently under investigation .

We will update as more information becomes available.

Please retry using your service every 30 minutes. 

– Yorkshire Payments Support Team.